Frequently Asked Questions

Do you offer local delivery?

Yes! We offer local delivery within 30 miles of Painesville, Ohio. Just select “Local Delivery” at checkout to avoid shipping charges.

Do you drop ship?

No — we do not drop ship. Every product you see on our website is carefully inspected, stored, and shipped directly by us. This ensures you always receive items that meet our quality standards.

How do you package orders?

Each order is safely wrapped and packaged with care to make sure it arrives in perfect condition, ready to wear or gift.

When will my order ship?

Most orders ship within 24 hours of being placed. Orders made on Saturday or Sunday will ship the following Monday.
If you need expedited shipping, please contact us at info@shoptheenvyco.com and we’ll be happy to help.

Additional shipping information can be found here.

Where can I shop in person?

We are currently an online-only boutique, but we love connecting in person at monthly Pop-Up and Vendor Markets. Be sure to follow us on Instagram (@The.Envy.Co) and Facebook for updates on where we’ll be next!

What is your return policy?

We accept returns within 14 business days of delivery as long as the original tags are intact and the item is undamaged. For more details on how to start a return, please visit our Return Policy page.

How do I know what size to order?

We include a size guide on each product page to help you find your best fit. If an item runs oversized, fitted, or unique in sizing, we’ll make note of it in the description. Still unsure? Send us a message — we’re happy to help!

What forms of payment do you accept?

We accept all major credit cards, PayPal, Venmo and Shop Pay.

Do you offer gift cards?

Yes! We offer digital gift cards that make the perfect last-minute gift. Gift cards are delivered by email and contain instructions on how to redeem them at checkout.

Can I include a gift note?

Absolutely! If you’d like to send your order as a gift, leave us a note at checkout and we’ll include a handwritten message for the recipient.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

What should I do if I received a damaged or incorrect item?

We’re so sorry for the inconvenience! Please contact us at info@shoptheenvyco.com within 3 business days of delivery, and we’ll make it right.

Will you be restocking sold-out items?

Some of our best-sellers may be restocked, but many of our pieces are small batch and limited edition. To be the first to know about restocks, follow us on social media and sign up for our email list.

How do I find out about your next pop-up or vendor market?

We post updates regularly on Instagram and Facebook about where we’ll be popping up next. Come shop with us in person — we love meeting our customers!

Do you offer discounts or promotions?

We occasionally run special promotions and offer exclusive discount codes to our email subscribers and social media followers. Make sure you’re signed up so you don’t miss out!

Do you collaborate with creators or offer wholesale?

Yes! We collaborate with creators through Shopify Collabs. If you’re interested, please reach out or check our social media for more details. For wholesale inquiries, email us at info@shoptheenvyco.com.

How can I contact you?

For returns, shipping questions, or any other inquiries, please reach out to us at info@shoptheenvyco.com. We’ll get back to you as soon as possible!