Return & Refund Policy

Return & Refund Policy — The Envy Co.

At The Envy Co., we want you to love your purchase. If something isn’t quite right, we’re here to help.

Eligibility & Timeframe

  • Returns are accepted within 7 business days of delivery.
  • Items must be unused, unworn, unwashed, with original tags attached and original packaging.
    • Items must be free of stains, scents, bodily fluid and deodorant. 

Non-Returnable Items

  • Final-sale items
  • Gift cards
  • Earrings 
  • Intimate accessories, such as:
    • Bathing suits & swimwear
    • Bodysuits
    • Undergarments & lingerie
    • Shapewear
    • Bralettes 
  • Hair accessories (for hygiene reasons)
  • Custom or personalized items
  • Consumable home products, such as:
    • Candles
    • Wax melts
    • Soaps, bath, and body products

How to Start a Return

Email returns@shoptheenvyco.com with your order number and reason for return. We’ll reply with instructions and a return address.

  • Unless the item is confirmed damaged/incorrect, return shipping is the customer’s responsibility.
    • Please provide us with the tracking number at returns@shoptheenvyco.com
  • Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is damaged or incorrect, contact us at returns@shoptheenvyco.com within 3 days of delivery with photos and a description. We’ll arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we’ll email you an update. If approved, a refund will be issued to your original payment method within 5–7 business days.

  • Shipping and handling fees are non-refundable.
  • Your bank or card issuer may take additional time to post the credit.

Exchanges

Need a different size or color? Start a return and note “exchange” in your email. Exchanges are subject to availability. If the requested item is unavailable, we’ll process a refund.
(Fastest option: return the original and place a new order to secure the item.)

Restocking Fees

We do not charge restocking fees.