Returns & Exchanges

At The Envy Co, we want you to love your purchase. If something isn’t quite right, we’re happy to help.

Return Window

Eligible items may be returned within 30 days.

Returns requested within 14 days are eligible for a refund to the original payment method.
Returns requested 15–30 days after purchase or delivery are eligible for store credit only.
Returns requested after 30 days are not eligible for return.

For online orders, the return window begins on the date your order is delivered.

For mobile boutique, market, pop-up, and other in-person purchases, the return window begins on the purchase date. Proof of purchase is required.

Return Conditions

To be eligible for return, merchandise must be:

Unworn, unused, and unwashed
In original condition with tags attached
Free from stains, odors, makeup, deodorant, bodily fluids, or other signs of wear

Items that do not meet these conditions may be refused.

Final Sale Items

The following items cannot be returned or exchanged:

Items marked Final Sale
Gift cards
Earrings
Swimwear
Bodysuits
Undergarments, lingerie, shapewear, and bralettes
Hair accessories
Custom or personalized items
Candles, wax melts, soaps, bath, and body products

Online Returns

To start a return, email returns@shoptheenvyco.com with your order number and the item(s) you would like to return.

Once your return is approved, we’ll provide a prepaid return shipping label. A flat $8 return shipping fee will be deducted from your refund or store credit. Original shipping charges are non-refundable.

If your return is due to an incorrect or confirmed damaged item, The Envy Co will cover return shipping.

Returns sent without prior approval will not be accepted. If an unauthorized return is received, the customer is responsible for all shipping costs associated with returning the merchandise back to them.

In-Person Returns

Eligible purchases made through The Envy Co mobile boutique, markets, pop-ups, or other in-person events may be returned in accordance with the same 14-day refund / 30-day store credit policy.

Please email returns@shoptheenvyco.com before returning an item purchased in person. Proof of purchase is required.

Damaged or Incorrect Items

Please inspect your purchase when you receive it.

If you receive a damaged or incorrect item, contact returns@shoptheenvyco.com within 3 days of delivery or purchase with your order information, photos, and a brief description of the issue.

Once confirmed, we’ll arrange a replacement or refund at no additional cost to you.

Refunds & Store Credit

Once your return is received and inspected, we’ll notify you when it has been approved.

Eligible refunds will be issued to the original payment method within 3–5 business days of approval. Your financial institution may require additional processing time.

Returns requested during days 15–30 will be issued as store credit.

Original shipping charges are non-refundable.

Exchanges

Need another size or color? Email returns@shoptheenvyco.com to request an exchange.

Exchanges are subject to availability. For the fastest service, we recommend returning the original item and placing a new order for the desired item.

Restocking Fees

We do not charge restocking fees.