Returns & Exchanges
At The Envy Co, we want you to love your purchase. If something isn’t quite right, we’re here to help.
Eligibility & Timeframe
Online Orders
Returns for a refund are accepted within 30 days of delivery.
In-Person Purchases
Purchases made at The Envy Co mobile boutique, markets, pop-up events, and other in-person events are eligible for a refund within 30 days of the purchase date. Proof of purchase is required.
To be eligible for any return:
- Items must be unused, unworn, unwashed, with original tags attached and original packaging.
- Items must be free of stains, scents, bodily fluids, and deodorant.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Final sale items
- Gift cards
- Earrings
- Intimate accessories, including:
- Bathing suits & swimwear
- Bodysuits
- Undergarments & lingerie
- Shapewear
- Bralettes
- Hair accessories (for hygiene reasons)
- Custom or personalized items
- Consumable home products, including:
- Candles
- Wax melts
- Soaps, bath, and body products
How to Start a Return
Email returns@shoptheenvyco.com with your order number (or proof of purchase for in-person purchases) and the reason for your return. We’ll reply with return instructions and the return address.
Return shipping is the customer’s responsibility unless the item is confirmed to be damaged or incorrect.
Please email your tracking number to returns@shoptheenvyco.com once your return has been shipped.
Items sent back without prior return approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If an item is damaged or incorrect, contact returns@shoptheenvyco.com within 3 days of delivery (or within 3 days of purchase for in-person sales), including photos and a description of the issue. We’ll arrange a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 3-5 business days.
Shipping charges are non-refundable.
Your bank or card issuer may take additional time to post the credit.
Exchanges
Need a different size or color? Start a return and note “exchange” in your email. Exchanges are subject to availability. If the requested item is unavailable, a refund will be issued if the return falls within the 30-day return window.
For the fastest service, we recommend returning the original item and placing a new order.
Restocking Fees
We do not charge restocking fees.